Way to go Amazon.com! Long story short, I bought the Buffy Chosen Collection back in 2005 when it was released. I have yet to watch the entire series, in order anyway. Today, ready to watch the 3rd season finale and.... no 3rd season finale disk... Searched and searched, both physically and mentally/memoryally, and really and truly, no disk. I decided to try and call Amazon, see if they would be of any help, low expectations abound. Well, long story story short (didn't I already say that?) they couldn't replace anything, and Fox will only cover for a little while so they would have been no help at all. After speaking with the Amazon dude for a few more minutes, he agreed to pay for half of the cost of replacing the 1 season from which the disk is missing. He didn't owe me anything, didn't have to give me a dime, but he split the cost of replacing a DIFFERENT product from 3 years ago!
Nice work Amazon!